Frequently Asked Questions facial skin treatment

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Holistic Esthetics & Restorative Care is a wellness-based skincare practice specializing in holistic and oncology esthetics. We provide personalized, non-toxic skincare treatments for all individuals seeking to improve their skin health. Whether they are dealing with cancer treatments or addressing skin concerns, we provide restorative skincare for every journey. View our services for a list of offerings. 

Yes, we require a deposit for all services. Your deposit will be applied to your service and is fully refundable if you cancel or reschedule at least 24 hours in advance. 

• No shows and same day cancellations will forfeit your deposit. 
• Oncology clients are exempt from deposit requirements because we understand that treatment schedules and side effects can be unpredictable. If you're unable to make your appointment, we are happy to reschedule. 

No, gratuities are not included in the price of services, memberships or packages. While gratuity is never expected, it is graciously appreciated if you wish to acknowledge a service well done.

Suggested gratuity amounts: 

• 15-20% for facials and skincare treatments 
• 20% or more for exceptional service 

Cash, Venmo, CashApp and Zelle and PayPal gratuities are accepted. 

LATE ARRIVALS
To ensure you receive the full benefit of your treatment, we recommend arriving at least 15 minutes before your scheduled appointment time. 

• If you arrive more than 15 minutes late, your appointment will need to be rescheduled. 
• Please note that your deposit will not be refunded in this case. 

We value your time and want to provide the best experience possible, so please plan accordingly. 

CANCELLATIONS/RESCHEDULING
Your appointment time is reserved especially for you, and we kindly ask for at least 48 hours notice if you need to cancel or reschedule. 

• Same day cancellations and no shows will result in a forfeited deposit. 
• This policy does not apply to our oncology clients, as we understand that unexpected circumstances may arise. We are happy to reschedule as needed.
  

If you are sick or feeling under the weather, please let us know as soon as possible so we can reschedule your appointment. Getting a facial while sick is not recommended and may make you feel worse. We appreciate your consideration in protecting the health of our clients and staff. 

It really doesn’t matter what you wear to your appointment, since you’ll likely be asked to change into a gown or robe, but the best rule of thumb is to dress comfortably.

No, we do not accept walk-ins. All services are by appointment only to endure each client received the personalized are they deserve.

Yes, we require guests to be 12 years or older to receive services.

• Minors (under 18) must be accompanied by a parent or legal guardian during their appointment.
• A parent or legal guardian must sign the consent forms on behalf of the minor before any service can be performed. 

There isn’t too much you need to do to prepare for a facial the day or week before, but there are a few things to note.

1. First, you should skip any strong at-home facial treatments the week before your appointment. You should even avoid gentle exfoliation for a few days before, since exfoliation is one of the key steps in a pro facial.
2. Do not to tan or burn near your appointment (or ever) because your beauty therapist will have to perform a gentle facial to help with the sun damage, instead of one that can really target any deeper concerns you have with your skin.
3. You should also bring in a list of the skin care products you use at home so your beauty therapist has the information she needs. In addition to your daily skin care products, make sure to bring a list of your medications, medical conditions and past skin conditions so your beauty therapist can choose products that won’t interact. Even over-the-counter medications can significantly affect your skin.
4. Check your calendar– do you have a big event coming up? Let us know ahead of time if your facial is the same day of your event. There are certain treatments and techniques we can avoid and we may have recommendations for the best time to schedule your facial for maximum results.
5. Don’t wax your skin for 24-48 hours before your facial. Waxing too soon beforehand could lead to irritation and a stinging sensation.
6. Be prepared to discuss your top skin concerns and your goals for your skin. Your beauty therapist will help you with specific treatments, but they will also help transform your at-home routine to best tackle your goals. Beauty therapists are licensed experts in skin and skin care – they should be your go-to resource for information.