Frequently Asked Questions

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We offer a variety of services such as massages, facials, waxing, and more. Please visit our Services page for a full list.

Book link is on our homepage. 

We require a deposit for all services that is applied to your service and is fully refundable up to 24hr prior to appointment time. Deposit are non-refundable for no shows and same day cancellations.  

If you are sick or under the weather, please let us know so we can reschedule your appointment. Getting a facial while sick is not recommended and in some cases can make you feel worse.

Gratuities are not included in the price of services, memberships or packages.  Gratuities are graciously accepted if you wish to show appreciation for a job well done or service enjoyed.

It really doesn’t matter what you wear to your facial appointment, since you’ll likely be asked to change into a gown or robe, but the best rule of thumb is to dress comfortably.

There isn’t too much you need to do to prepare for a facial the day or week before, but there are a few things to note.

1. First, you should skip any strong at-home facial treatments the week before your appointment. You should even avoid gentle exfoliation for a few days before, since exfoliation is one of the key steps in a pro facial.
2. Try not to tan or burn near your appointment (or ever) because your beauty therapist will have to perform a gentle facial to help with the sun damage, instead of one that can really target any deeper concerns you have with your skin.
3. You should also bring in a list of the skin care products you use at home so your beauty therapist has the information she needs. In addition to your daily skin care products, make sure to bring a list of your medications, medical conditions and past skin conditions so your beauty therapist can choose products that won’t interact. Even over-the-counter medications can significantly affect your skin.
4. Check your calendar– do you have a big event coming up? Let us know ahead of time if your facial is the same day of your event. There are certain treatments and techniques we can avoid and we may have recommendations for the best time to schedule your facial for maximum results.
5. Don’t wax your skin for 24-48 hours before your spa facial. Waxing too soon beforehand could lead to irritation and a stinging sensation.
6. Be prepared to discuss your top skin concerns and your goals for your skin. Your beauty therapist will help you with specific treatments, but they will also help transform your at-home routine to best tackle your goals. Beauty therapists are licensed experts in skin and skin care – they should be your go-to resource for information.
7. Lastly, relax! A pro facial is meant to be relaxing, so don’t stress about how to prepare for a facial.

LATE ARRIVALS
It is best to arrive 15 minutes before your scheduled start time. If you arrive later than 15min than the scheduled start time, your appointment will have to be rescheduled. Please keep in mind that your deposit will not be refunded.  

In order to get the most of your treatment, please be on time!

CANCELLATIONS/RESCHEDULING
Your appointment is very important to us. They are reserved especially for you. We understand that sometimes schedule adjustments are necessary. Therefore, we respectfully request at least 48 hours notice prior to your scheduled appointment time for cancellations or rescheduling of appointments. Deposits are non-refundable for same day cancellations.

SICK OR FEELING UNWELL
If you are sick or under the weather, please let us know so we can reschedule your appointment. Getting a facial while sick is not recommended and in some cases can make you feel worse.

Please advise us at time of booking of any health conditions, allergies, injuries, recent surgeries, pregnancy or special needs which may affect your services.

Some treatments are not recommended for guests who have certain conditions. For your safety we require a doctor’s clearance before beginning treatment, particularly in the face of the following conditions:
• Cancer
• Cardiovascular conditions, including high or low blood pressure
• Swollen or painful lymph nodes
• Undiagnosed skin rash or thrombosis
• New injury of any kind
• Open sores
• Arthritis (osteo- or rheumatoid)
• Diabetes
• Blood Disorder and Disease

Please note that individuals who have received Botox or Dermal fillers (any injectables), chemical peels, micro-needling, micro-blading, permanent makeup/tattoo, cosmetic treatments with laser or ultrasound,  Must wait at least 2 weeks before any facial treatment can be performed.

Due to our limited seating, the facility is reserved for clients only. We are unable to accommodate visitors accompanying clients in the treatment areas or the relaxation areas of the spa including those complying with our age restriction policy. For the safety of your children and the comfort of other guests, this policy is strictly enforced.

Guest must be 12 years of age or older, minors must be accompanied by their parent or legal guardian. All guests under the age of 18 must bring a signed consent form. 

Yes, we offer electronic gift cards. Gift cards are non-fundable. To purchase a electronic gift card, please drop us a line and include:

Purchaser full name, phone number and email address

Recipient full name, phone number, and email address 

Email Delivery Date 

Total Amount

A specialist will contact you to finalize payment.